Refund policy

Refund & Return Policy

We want you to feel confident when purchasing from us. Below is a clear breakdown of our return and warranty conditions.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be in the same condition as received

  • Unused and unworn

  • In its original packaging

  • Proof of purchase is required

Return Shipping

  • Return shipping costs are the responsibility of the customer

  • Shipping fees are non-refundable

  • We strongly recommend using a trackable shipping method

How to Start a Return

To initiate a return, please contact us at:
📧 info@oysterclamp.shop

If your return is approved, we will provide you with the return instructions.

Items sent back without first requesting a return will not be accepted.

Return Address

All approved returns must be shipped to:

OysterClamp Returns
Langestraat 155
8000 Bruges
Belgium

Lifetime Warranty – OysterClamp Only

The OysterClamp is covered by a lifetime warranty.

This warranty is valid only under the following circumstances:

  • The OysterClamp arrives damaged or broken

  • The OysterClamp breaks during normal use

  • The package is lost during shipping

If one of these situations occurs, we will offer a replacement or refund after verification.

Warranty Conditions

  • Applies only to the OysterClamp

  • Proof of purchase is required

  • Photo or video evidence may be requested

  • Does not cover:

    • Normal wear and tear

    • Cosmetic damage that does not affect functionality

    • Damage caused by misuse or improper handling

Damages & Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately at info@oysterclamp.shop so we can evaluate the issue and resolve it properly.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, plants, flowers)

  • Custom or personalized items

  • Personal care products

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please contact us before returning it.

Exchanges

The fastest way to get a different item is to:

  1. Return the original item (if eligible)

  2. Place a new order once the return is approved

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

Returned items must:

  • Be unused

  • In original packaging

  • Include proof of purchase

Return shipping remains the customer’s responsibility.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • Refunds are issued to the original payment method

  • Processing time: up to 10 business days

If more than 15 business days have passed since approval, please contact us at info@oysterclamp.shop